What is your return policy?

Your satisfaction is our goal. If for any reason, you are not completely satisfied with your purchase, you may return it within 30 days from the order date.
We can only refund or exchange items that are current and clear of any use or damage; shipping and handling charges cannot be refunded.

Consignment items can only be returned during the same month of purchase. Please speak to a store associate for any inquiries.

To complete your return, simply send it back to us at the address below with the original receipt of purchase. Once received, your refund will be issued in the original form of payment. If proof of purchase cannot be provided or you wish to return an item after 30 days, please contact a store associate for assistance.

Return Address:
Museum of Glass
Attn: Returns
1801 Dock Street
Tacoma, WA 98402

What do I do if my purchase has been damaged in transit?
Please contact us as soon as possible if your purchase was damaged on its way to you. It is helpful if you return both the damaged item and the packaging it came in. We pride ourselves on being able to offer one-of-a-kind items. In the event you’ve purchased one of these special pieces, we will work with you to get you an equivalent replacement as soon as we can.


I received a gift. Can I return or exchange it?
We want to ensure you receive something you’ll love! Recipients of gifts may receive a store credit for the price paid by the purchaser, provided the original order can be identified. Without a packing slip, a refund will be issued at the lowest selling price.


When will I receive my package?
We do our best to ship any order received within two business days. For one-of-a-kind and / or specialty items, shipments may take up to a week to prepare.


Do you ship internationally?
No, we do not currently ship internationally.



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